Returns and Refunds

Returns

If you are not happy with your item(s), you are welcome to return them within 30 days of receiving your order.

We will issue a refund less shipping charges upon receiving the item(s) back, provided they are unused and undamaged. The buyer is responsible for return shipping charges (unless there was an error on our part). It is recommended to use a trackable shipping method, so you can be sure that it makes its way back to us.

If there was a mistake on our part or damage during transit, we will issue a full refund including original shipping charges and pay the return shipping (USPS First Class with tracking).

Refunds

Once your return is received and inspected, we will send you an email to notify you within 3 business days that we have received your returned item and your refund will be processed. A credit will automatically be applied to your original method of payment.

Shipping

To return your product, please mail your product to:

New Relic Studio
2770 S Elmira St
Unit 39
Denver, CO 80231
USA

 

If you have any questions, please don't hesitate to contact us via our contact form or email: info@newrelicstudio.com